By Suphada Rom
Many of you know Nicole as the welcoming face at Tablas Creek's events, or as the signature at the bottom of your wine club member emails. She has been at Tablas Creek since 2004: long enough to see the company evolve in so many ways. Her responsibilities include organizing and conducting our events, managing our wine clubs, and overseeing the hospitality for guests visiting the winery. I caught up with her recently to ask about her journey.
Where were you born and raised?
I was born and raised in Northern California in Los Gatos. Los Gatos looked a lot different then. It was a sleepy little town, not too different from what Paso Robles used to be say 30 years ago. It's gotten to be a little busier and Bay area-esque, but still beautiful.
What's your educational background?
I went to Cal Poly San Luis Obispo right after high school. When I went into school, I wasn't really sure what I wanted to do. I knew I loved plants, so I decided to try out horticulture. It was just the one thing that I I felt drawn to and had an interest in. I could see myself growing and caring for plants, and also landscaping.
You're one of Tablas Creek's longest tenured employees. How have things changed since you were hired?
So I started here in 2004 and at the time, I was really the only wine club employee. Now, I can't imagine doing it alone, I'm really fortunate that I have my team. We're also a lot bigger now that we were, which is a good thing. We went from having around a dozen employees in 2004 to more than 30 now. Half of these are focused in the tasting room! I've never been to another winery where they have so many people working, but it means that on busy Saturdays and festival weekends we can still take care of people how we want, and still do so much more for both our wine club members and fellow industry professionals.
Our great wine club, hospitality and events team: from left, Monica O'Connor, Nicole Getty, Suphada Rom, Janelle Bartholomew, and Dani Archambeault
As Wine Club and Hospitality Director, what are your responsibilities?
The main thing is to make sure we're keeping our members happy with the customer service, the wine, etc. We have around 9,000 members! My team and I try to be creative and keep coming up with ideas on how to keep people excited about Tablas Creek and share all the amazing things we do here everyday. We also do a lot of events here; there's probably about one event per month that happens at the winery. And of course we want to keep the wine club growing, so we're both working on how we can gain new members and how we make sure that our current members want to stick around.
What is your favorite event of the year?
I was leaning towards the horizontal tasting because everyone is super excited to taste all the older vintage wines we have. And it's one of the only times where we get to do something like that. We don't taste the older vintages often, so it's pretty special when we do. I also love our annual pig roast. It's the most casual event that we do here and the food is really good. We'll open a lot of nice wines to pair, as well. I think the thing I enjoy most about all the events is seeing all the familiar faces. I know so many people from the beginning, and it's so nice to be able to reconnect with all of them.
What is one of your fondest memories at Tablas Creek?
I have this great memory from about 9 years ago. After a long day of work, we all decided to go take in the view at the top of the hill in the vineyard. That was back when Neil [Winemaker Neil Collins] had the Winnebago. He brought it up to the top of the hill and cooked dinner for all of us. We sat back, drank some rose, and watched the sun set over the entire vineyard. I remember just sitting up there and really enjoying all of what we had. I felt so fortunate to work at a place where you want to spend time with people you work with outside of work.
What makes Tablas Creek special to you?
Tablas Creek's history and story are really incredible. There is so much integrity and progressive thinking here. Being passionate about plants and nature, I think it's important to be as sustainable as possible, which is something we do here, too. And then of course there's Bob [Founder Robert Haas] - I have so much respect for him and his vision for the winery, the environment, and just taking care of the people that work for him. The people that work here are special too, it's just this place- it attracts really great people.
For food and wine, do you have a favorite pairing?
Ah, I have so many! I like seafood with either Vermentino or Picpoul Blanc. The Patelin de Tablas Blanc has been so good, too. If I'm eating something meat based, I love our Mourvedre.
Besides Tablas Creek, what are some of your favorite wineries?
Locally, I like Lone Madrore and TH. Outside of Paso, I like Chamisal, Ridge, and Kosta Browne. When I'm not drinking Tablas Creek Rhone wines, I love Pinot Noir. The Pinot Noir from Kosta Browne was probably the first I ever had and it was definitely a gateway wine for me.
What is your hospitality philosophy?
I learned this pretty early on, but it's kind the whole philosophy here at Tablas Creek. We want to make sure that everybody that walks in, calls, or e-mails has a good and positive experience. It's my goal every day to make sure that happens. I mean, we are a luxury industry. People don't need what we're selling. And there are so many wineries to choose from. So it's really important to keep people happy.
Besides being here at work, how do you like to spend your free time?
My husband Nathan, our son Noah, and I go to the coast quite a bit. We go to Cambria pretty much every other weekend, and we'll go camping in San Simeon. We've also been trying to go on more hikes as a family. Most recently, Noah, he's four now, is riding his bike, so that's fun to watch! I was so afraid to take the training wheels off and I couldn't believe that when I did, he didn't fall once! I think our next thing is we'll get a cruiser for Nathan. I've got a basket on mine and who knows, maybe we'll even put our dog, Penny, in there. With a little bow or something!
Finally, how do you define success?
I think success is not all about money, but it's a little about living comfortably and in a way where you can do the things you want to do. Also, it's so much about where you work. If you're coming to work and spending at least 8 hours a day with people, you want to be surrounded by people that you genuinely care about. That further translates to caring about what you do, as well. If I were selling something like, say, fertilizer with pesticides, I don't think I could stand behind it. Feeling good about what you're doing and with people you care about- that's success.